Last updated: 15.07.25

 

1. Introduction

At New Jackson Healthcare, we take your privacy seriously. This notice explains how we collect, use, and protect your personal data, your rights under the UK General Data Protection Regulation (UK GDPR), and how you can contact us about your data.

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2. Our Contact Details

Name: New Jackson Healthcare
Email: newjacksonhealthcare@gmail.com
Website: www.newjacksonhealthcare.co.uk

New Jackson Healthcare is the data controller for the information we collect and process.

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3. What Personal Data We Collect

We collect personal information from you directly, or from third parties involved in your care. This includes:

• Full name, date of birth, and contact details

• Address and proof of ID (e.g. passport or driver’s licence)

• GP or regular prescriber details

• Medical history, treatment records, prescribed medications

• Payment details (collected via secure third-party processors)

• Health-related forms or questionnaires

• Communication records (e.g. emails, phone calls)

• Marketing preferences and website usage data (e.g. IP address, cookies)

• Social media interactions and publicly posted information

• Information from third parties, such as labs, suppliers, and delivery providers

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4. Why We Collect and Use Your Information

We process your information to:

• Provide healthcare services and deliver safe, effective care

• Maintain accurate medical and business records

• Process bookings, payments, and prescriptions

• Share clinical information with other healthcare professionals where necessary

• Respond to enquiries and provide support

• Manage marketing preferences (with your consent)

• Comply with legal and regulatory requirements (e.g. safeguarding, HMRC)

• Improve our services and website

We may share your information with trusted third parties such as labs, software providers (e.g. Semble), and delivery services, strictly for operational purposes. All third parties must meet strict data protection standards.

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5. Lawful Basis for Processing

We rely on the following legal bases to process your data:

• Contractual obligation – e.g. to deliver services you’ve requested

• Legal obligation – e.g. medical record keeping, safeguarding, HMRC

• Consent – e.g. for marketing emails (you can withdraw anytime)

• Legitimate interest – e.g. fraud prevention, IT security, service improvement

• Vital interest – e.g. protecting life in a medical emergency

• Public task – e.g. providing regulated healthcare services

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6. Confidentiality and Data Security

All staff are trained in confidentiality and data protection, and access to your information is restricted to those involved in your care or service delivery. We follow the Records Management Code of Practice for Health and Social Care (2016) for retention and deletion.

Your information is stored securely on encrypted systems and accessed via role-based permissions.

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7. Marketing & Communications

If you consent to marketing, we may send emails with health tips, updates, or service offers. You can opt out anytime by clicking the unsubscribe link or contacting us.

We never sell or lease your data to third parties.

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8. Cookies and Website Data

We use cookies and similar technologies to personalise your experience, monitor traffic, and improve website performance. You can manage your cookie settings via your browser.

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9. Consent and Objections

In most cases, we don’t rely on consent as the legal basis for processing health data, but where we do (e.g. newsletters), we’ll clearly request it. You can withdraw consent at any time.

If you object to how your data is processed for non-clinical purposes (e.g. analytics), please contact us.

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10. Your Data Protection Rights

You have the following rights under UK GDPR:

• Access – Ask for a copy of the information we hold

• Rectification – Ask us to correct inaccurate or incomplete data

• Erasure – Ask us to delete data in certain circumstances

• Restriction – Ask us to limit how we use your data

• Objection – Object to certain types of processing

• Data portability – Ask us to transfer your data elsewhere

To make a request, email newjacksonhealthcare@gmail.com. We aim to respond within one month.

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11. Complaints

If you have concerns about how we use your data, please contact us first. If unresolved, you can complain to:

Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk

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